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Managed Services
A steadier landscape at a lower run cost — support that improves the system, not just sustains it.
24/7
Monitoring and coverage across your time zones
SLA-backed
Every engagement measured against agreed service levels
Fewer tickets
Continuous improvement that shrinks volume quarter by quarter
Hourly → turnkey
From spot skills by the day to full landscape ownership
Overview
Support that earns its keep every month
Swan Technologies delivers SAP application support built on proven best practice — powered by experienced offshore and near-shore teams that combine deep module knowledge with genuine ownership of your outcomes.
We take on long-term, turnkey support for the complete landscape as readily as short, targeted assignments. Need full coverage against strict SLAs, or a single specialist skill set for a defined window? Both are first-class engagements here — scoped precisely to your requirement and priced by the hour or day where that fits best.
Above all, our model is built for efficiency: disciplined processes that minimize operational risk while steadily reducing the effort your business spends on simply keeping the lights on.
Engagement models
Full ownership or precise skills — your call
Model A — Turnkey
Turnkey landscape support
We take end-to-end responsibility for your SAP landscape — incidents, changes, batch and interfaces — under clear SLAs. One throat to choke, one team improving the whole.
Proactive optimization included: monitoring, root-cause analysis and continuous improvement keep reducing ticket volumes instead of just answering them.
Model B — Spot
Spot expertise on demand
Need a Basis specialist for six weeks or a payroll consultant for year-end? Engage precise skills by the hour or day — structured around your budget cycles, not ours.
Long-term turnkey engagements or targeted support blocks: both are first-class here, scoped precisely to your requirement.
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